Expert support is provided with professional-quality presentations for management and group meeting settings for staff at client locations. Knowledgeable benefit professionals will also help arrange and participate in benefit fairs or new hire events for clients.

An essential component of successful benefits programs are high-quality printed materials. Jenkins provides brochures, employee statements, enrollment materials, newsletters, wallet cards, and other customized and useful benefits communication pieces reflecting the quality and care that your company has invested in its program.

Our custom built and interactive Internet platform is the central source for benefit summaries, forms, links to carriers, and plan comparisons for your employees. Plan descriptions, eligibility rules, contribution levels and rates, and access to tips or FAQs are readily available to assist employees in making informed benefit decisions. The expanded site option includes employer branding elements, HR communications, education tools, and enhanced interactivity. It is also a popular resource for Health & Wellness information including useful ideas for a healthy lifestyle.

Access to knowledgeable benefit professionals is a key component of program satisfaction. Jenkins provides optional Help Desk services for the employees of our clients, giving them live access to benefit plan information, answers to enrollment and eligibility questions, carrier claims support, and individual issue resolution. The Help Desk team has specific information about plans and eligibility requirements to provide expert assistance on an individual basis.

The Jenkins Resource Network™ provides real time access to professionally executed documents, newsletters and legislative briefs to our clients. Your HR staff will be able to find current wellness, legislative and benefits community updates; sample policies, HR communications materials, and popular links to industry resources in one easy to use web resource.

Real-time, 24/7, secure access to benefit data is available through the Internet. Employers are able to handle new hires, terminations, status changes and benefit elections. Updated information is tracked and communicated to the appropriate carriers and vendors electronically, reducing error ratios and improving the communication timeframe. Extensive employer reporting is available, including standard or customized reports for payroll deductions, employee demographics, census data, and enrollment recaps.

Every employer is assigned a dedicated Account Manager who is familiar with their group and benefits plans, and is available for day-to-day assistance as well as escalated questions and program assistance. Account Management staff will provide expert support including professional-quality presentations, group enrollment meetings, and assistance with the arrangements for benefit fairs and new hire events for clients.

Toll-free live access and e-mail assistance is available to employees of clients during business hours as an optional service for Jenkins Help Desk clients.